iTunes is a piece of crap

I don’t mean to regularly post about iTunes crappiness as far as media playing software goes, but it really stinks. Without fail, every time I’ve connected any one of my iOS devices to my computer (iPod Touch 1G, iPhone 3GS, iPod Touch 4) the software says my device has some sort of system error and that something failed and everything seems to work afterwards. Okay, fine. I understand that designing software is not Apple’s forte, but today the software has been unquestionably shitty.

To rewind a bit, I just got my iPod Touch 4 delivered today. The device itself is super sleek and sexy. I’m afraid it’ll break in half it’s so thin, and I cannot tell when it’s in my pockets. These could all be negatives but they’re in fact positives. The retina display looks spectacular. The cameras are good and the in-built speaker is a much needed feature that has been missing for ages. Great. Let’s use it. I should just be able to turn it on and go, right? Wrong.

Enter iTunes. As soon as I start the device, it asks me to plug it into iTunes. I groan. I guess this is the activation acrobatics. Fine, it activates. Oh wait, no. First I have to download iTunes 10. Okay, done. Now it activates. It then asks me to set up my device. I name it “iJolokia” to go with my recent theme of pepper-flavored computer devices. iTunes has it’s unbounded progress bar think for ages until it tells me “The device could not be set up. A file could not be copied” or some idiotic message like that.

The iPod page on iTunes lists my device as having 4GB of hard disk space. I bought a 32gig model. I disconnect and reconnect the device and iTunes tells me the iOS software needs to be updated. I update it. It then takes me to the “Set up as a new iPod” or “Restore from backup” page. I choose setup as new and try again. Fail.

Next, I jump through all the above hoops again. This time I restore from a backup of my iJolokia failed sync, not expecting it to really succeed. It tells me “iTunes could not restore the iPod iJolokia because the backup session failed”. This time I try to restore it from a backup of my old iPod Touch 1G, groaning because it will spend all the time syncing my old apps which I don’t want. I end up groaning for a different reason. The same message pops again.

What the hell?

Time for my first call to Apple Tech Support.

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Jimmy says:

I have been having the same problem. I got lucky when I first synced my new iPod 4, but since downloading iTunes 10.2 or whatever the other day, I got the “internal device error” when I tried to sync. After that, none of my downloaded apps work. Everything was fine until I plugged it into iTurd. I’ve been trying desperately to restore to a backup since then with no luck.

If you have any luck fixing this issue, please email me! I would appreciate it.

sohum says:

Hardly a scientific suggestion, but I found all my issues disappear when I set up the iPod as a new iPod without changing the default name of the iPod (sohum’s iPod). Whenever I had tried to change the name, I had problems setting up the device.

You can try this, but you should make sure that any app/music purchases have been backed up on iTunes otherwise you may need to buy them again. Good luck.